A Seamless Transition to NG911 Call Recording in Canada

In December 2020, the Canadian Radio-television and Telecommunications Commission (CRTC) mandated all Canadian emergency service providers, including PSAPs, to be NG911-compliant by March 2025. This directive ensures a unified and timely shift towards a digital emergency response system, enhancing the efficiency and reliability of public safety operations.

Next Generation 911 (NG911) is a digital, internet protocol (IP)-based technology standard replacing the analog, voice-centric systems of the past. Designed to handle the digital nature of communication today and in the future, this modern infrastructure enables the public to send text messages, images, videos, and data to Public Safety Answering Points (PSAPs) during emergencies, enhancing overall emergency response capabilities.

Let’s unpack the benefits of NG911 and explore five strategies for a seamless transition to NG911 call recording. 

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The Advantages of NG911

Improved Interoperability

NG911 introduces standardized IP-based technology to improve communication across various emergency response systems. This enables seamless interaction between PSAPs and other emergency services, such as police, fire, and medical teams, across different devices and platforms. The system supports direct and immediate voice, text, video, and data sharing, crucial for coordinated responses during large-scale emergencies.

Real-Time Information Sharing

NG911 boosts emergency response quality and speed by allowing for instant transmission of data (text, images, video, voice calls) to responders. This feature improves situational awareness, allowing responders to prepare for the specific challenges of an incident before they arrive, and addresses the needs of those with hearing or speech impairments through text-to-911 capabilities.

Location Accuracy Improvements

By integrating with modern digital technologies, NG911 significantly enhances call location accuracy. It utilizes GPS, Wi-Fi positioning, Bluetooth signal transmitters, and hybrid technologies for precise location data, including indoor specifics. Automatic location sharing improves PSAP routing, ensuring quicker and more effective emergency responses.

Continuity of Service

NG911's IP-based infrastructure guarantees uninterrupted service, with built-in redundancy and geographically diverse routing to maintain operations during component failures. Its scalable design handles increased call volumes during major events and allows minimal downtime maintenance and upgrades, supported by cloud technology for data protection and system redundancy.

Scalability and Flexibility

Designed to accommodate future technological advancements, NG911's IP-based system seamlessly integrates with various communication technologies. It supports real-time data exchange across multiple modalities, offering adaptability to new communication forms without significant redevelopment. The system's scalability ensures it can efficiently manage growing call volumes and diverse data types, with cloud services enhancing system resilience.

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5 Strategies for a Seamless Transition to NG911 Call Recording

The transition to NG911 marks a significant update in emergency service communications, offering enhanced efficiency, accessibility, and responsiveness. A prompt NG911 upgrade will improve emergency response outcomes and ensure that emergency services stay current with technological advancements, ultimately saving lives and resources. Eventide Communications and Cartel Communication Systems are dedicated to your agency’s successful NG911 implementation. Here are five strategies for a seamless transition to NG911 call recording.

1. Understanding NG911

NG911 introduces digital, IP-based communication, a significant advancement over the analog systems used for decades. This technology integrates artificial intelligence (AI) and automation, enabling faster emergency responses. With over 350 Canadian PSAPs working towards migration, comprehending the complexities of NG911 is the initial step toward a successful upgrade.

2. Initiating Early Planning and Assessment

Considering that transitioning to NG911 can span up to a year, with the implementation and integration of new technologies taking 6-9 months, initiating the process early is critical. Evaluating current infrastructure, grasping new network requirements, and identifying potential gaps early will ensure the CRTC deadline is met.

3. Utilizing Advanced Recording Solutions

Eventide's NexLog DX-Series presents a forward-looking solution for NG911 recording. Unlike traditional systems, the NexLog DX-Series is engineered to capture, record, and archive digital IP-based 911 calls and metadata, ensuring that emergency recordings are readily accessible. Its capability to record radio systems, VoIP, digital, and analog phones, as well as PC screens, positions Eventide as a comprehensive choice for PSAPs upgrading to NG911.

4. Incorporating AI and Automation for Improved Efficiency

AI plays a crucial role in NG911, enhancing operational efficiencies within PSAPs through analytics and automation. From identifying call patterns to automating repetitive tasks, Eventide’s solutions are seamlessly compatible with AI technologies, improving decision-making and response times in critical scenarios.

5. Starting With a Reliable Partner

Selecting the right partner for your NG911 upgrade is essential. Cartel and Eventide’s extensive experience deploying recording solutions at thousands of 911 PSAPs offers unmatched reliability and expertise. Our engineering team's active involvement in all relevant IP-based 911 interoperability testing events ensures our solutions meet the highest industry standards.

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The Eventide Voice Recording Solution

The Eventide NexLog DX-Series recording solutions have been designed to support the recording of Next Gen IP-based 911 requests for assistance, using the SIPREC method of active IP media recording. Eventide’s engineering team has actively participated at all relevant Next Gen IP-based 911 interoperability testing events. NexLog DX-Series recording solutions are also available with an advanced Next Gen web-service interface for logging of incident-related events, and for programmatic retrieval of data and media.

Here are some features and advantages of the Eventide NexLog DX-Series solution:

Recording Capabilities

  • ​​Phone Systems: Avaya Dev Connect Certified, Mitel, Cisco UCM, Microsoft Teams
  • Call Handling Systems: Solacom, Intrado, Zetron, Motorola

  • Radio Systems: RoIP, trunked and conventional 2-way radio, Motorola ASTRO 25 with AIS, L3Harris VIDA P25, EFJohnson ATLAS P25, Motorola MOTOTRBO, L3Harris/Tait DMR Tier 3, L3Harris/Tait DMR Tier 2, Tait MPT-IP, Sepura/Fylde DMR Tier 3, ICOM iDAS Conventional, Kenwood NexEdge Trunked, ESChat PTT over LTE, PC Screens, etc.

  • and so much more!


Quality Assurance


Speech Factor AI

  • Using cloud-based AI, this offers speech-to-text transcription, real-time phrase spotting with alerts, multiple languages, word and phrase search, and more

  • Takes your situational awareness, incident reconstruction, QA/QC automation, and more to the next level


Advanced Security Features

  • IP-based Advanced Recording Solutions and Software Multi-tier security system that controls each user’s access based on role and channel (or talk group) assignments.

  • Multi-factor authentication (MFA) is also available – greatly improving user security and helping agencies to meet governmental security mandates. For Mission Critical 24/7 Communications and Operations

  • JITC FIPS Certified solution available


Metadata Integration Capabilities

  • Options include 9-1-1 ANI/ALI integration, 9-1-1 SMS integration, CAD data, RapidSOS geo-data, SMDR/CDR integration to PBX systems, IP Dispatch console metadata, Radio system metadata, and customized data integrations.

  • In addition, the optional NexLog DX-Series Application Programming Interface (API) licenses allow third-party software developers to implement custom/OEM integrations for recording start/stop control, metadata tagging, query, and media retrieval.


Geo-Location and Search Capabilities

  • NexLog DX-Series communications recorders can support integration to a MediaWorks DX software can optionally display the reported “geo-tagged” location of calls for which both audio and latitude/longitude data are simultaneously delivered to the recorder.

  • NexLog Geo-Location option is generally available for Wireless 9-1-1 calls, for Harris P25 with GPS subscriber units, and for Harris/Tait DMR Tier 3 with GPS subscriber units.




Act Now To Ensure Compliance

With the CRTC deadline rapidly approaching in Canada, the time to begin your NG911 transition is now. Cartel Communication Systems and Eventide Communications are fully equipped and prepared to assist with advanced recording solutions that guarantee a seamless transition to a more efficient and responsive emergency response system.

Don’t delay; reach out to Cartel today to start your journey to NG911 compliance and operational excellence!


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A Seamless Transition to NG911 Call Recording in Canada

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