Built for Canada’s Mission-Critical Operations
Critical Insights AI transforms recorded interactions into actionable intelligence, improving accuracy, consistency, and oversight across a wide range of sectors. From PSAPs and police services to hospital security managers and transit control rooms, CI AI helps teams reduce manual workload, improve documentation, and support staff in high-stress environments.
The CI AI Suite
Cartel supports CI AI as part of a fully integrated Eventide ecosystem, ensuring agencies benefit from reliable recording, advanced analytics, and long-term lifecycle support.
Complete Lifecycle Support for Communications Teams
Critical Insights AI provides tools that support every phase of the communications centre lifecycle, from hiring and onboarding to automated quality assurance, coaching, and employee wellness.
Train / Assist / Evaluate / Support / Retain
Train
Training Simulator & E-Learning Modules for Faster Onboarding
- Immersive simulations using real call data
- Customizable scenarios that reflect local procedures
- Automated feedback aligned to agency standards
This reduces onboarding time, strengthens consistency, and supports continual skill development.
ASSIST
Operational Intelligence and Real-Time Awareness
- Role-based dashboards for supervisors, administrators, and executives
- Transcript-driven search and filtering
- Real-time keyword alerts, anomaly detection, and call-type trend insights
- MediaWorks AI for transcript alignment, redaction, and compliance documentation
Teams gain clearer oversight, faster access to evidence, and better situational awareness.
EVALUATE
Automated Quality Assurance for 100% of Calls
CI AI modernizes QA/QM by automatically evaluating every call. Supervisors no longer need to select samples manually, and evaluations are more consistent, timely, and aligned with agency standards.
- APCO/NENA-aligned or user-customizable QA forms
- Automated scoring of all calls in real time
- CAD data validation for accuracy
- AI confidence scoring (green/yellow/red) to support review
- Coaching workflows for timely, structured feedback
- Evaluator consistency tracking through dashboards
This reduces manual workload and improves documentation quality while keeping humans in the loop.
SUPPORT
Wellness Insights and Reduced Exposure
CI AI includes integrated wellness tools that help agencies support frontline staff working under pressure.
- Stress-exposure monitoring
- Indicators for potentially high-stress calls
- Shift-level summaries for supervisors
- Reduced exposure to traumatic audio through transcript-driven review
These insights help organizations manage workload, reduce burnout, and support retention.
RETAIN
Recognition and Engagement
- Positive 911 call identification to highlight strong performance
- Performance dashboards that display trends and evaluations
- Coaching insights that reinforce positive development
This encourages employee engagement and strengthens morale in demanding environments.
CI AI complements NexLog DX by adding:
- Automated quality assurance and quality management
- Real-time transcription and contextual search
- Stress-exposure monitoring and wellness dashboards
- Training simulations and coaching workflows
- Secure, compliant Canadian-hosted deployment options
