Equip Your Agency with Trusted Public Safety Recording Systems
Public Safety Recording Systems
Secure, Reliable, and Purpose-Built for Canadian Public Safety Agencies
Cartel Communication Systems delivers public safety recording systems that support the daily responsibilities of PSAPs, police, fire, EMS, military, and corrections. As Canada’s master distributor of Eventide Communications, Cartel provides mission-critical recording solutions that capture, protect, and organize vital communication data across 911 calls, radio traffic, and workstation activity.
Our systems strengthen investigations, protect personnel, and support compliance with Canadian public safety standards, including NG911 requirements for PSAPs. Cartel ensures every deployment is designed, installed, and supported by Canadian specialists committed to operational readiness.
Built for Canadian Operations
Public safety demands complete, accurate, and accessible communication records. Cartel’s public safety recording systems are engineered to support 24/7 operations, where reliability, evidence integrity, and speed are essential.
Our solutions provide:
Secure capture of 911 calls, radio, text, and screens
AI-assisted tools that improve efficiency and reduce workload
NG911-ready architectures with i3, SIPREC, and RTT support for PSAPs
Browser-based access for rapid review and incident reconstruction
Canadian deployment, Canadian data residency, and Canadian service
Cartel integrates and supports the full Eventide ecosystem, ensuring agencies receive dependable recording systems with a long lifecycle and clear upgrade paths.
NexLog DX-Series
Full Ecosystem Recording for Mission-Critical Operations
The NexLog DX-Series is Eventide’s flagship recording platform for agencies that manage large volumes of emergency communications. Purpose-built for PSAPs, police, fire, EMS, military, and corrections, NexLog DX-Series recorders provide continuous, secure capture of all audio, metadata, and screen activity.
Key Capabilities:
NG911-ready architecture supporting i3, SIPREC, and RTT
MediaWorks DX is the browser-based replay and incident reconstruction software within NexLog DX recording systems. It provides fast, secure access to recorded audio, metadata, and screen activity, enabling investigators and supervisors to quickly locate evidence, reconstruct events, and prepare files for review or court.
Core Functions
Multi-call replay with synchronized timelines
Search across time, metadata, keywords, and incident criteria
Split and join clips, annotate, redact, and export securely
Store incidents in protected folders with permission-based access
Optional screen recording for enhanced context
Add-Ons
Quality Factor DX (QA/QI evaluation)
Reporting Engine DX (performance insights and automated reports)
Screen Recording DX
Speech Factor AI (transcription and word spotting)
Compact and Tactical Recording for Smaller Agencies and Mobile Units
For agencies operating in smaller facilities, remote sites, or mobile environments, the EXP-Series delivers the same trusted reliability in a compact form.
NexLog EXP
Supports up to eight audio channels
Ideal for smaller PSAPs, fire halls, detachments, and municipal departments
Records analog, VoIP, and mixed inputs
NexLog EXP-M
A compact and physically robust recorder for mobile command vehicles and rugged field operations
DC-powered with ignition control
Suitable for use in mobile command vehicles used by ERT, fire scene command, and other tactical teams
Cartel Tactical Voice Logger
Utilizes NexLog EXP-M as the core recorder
Ruggedized for tactical use in the field when audio can’t be recorded by the primary system
Suitable for ERT, fire command, and others that need portable deployment of recording
Advanced Analytics, Automated QA, and Staff Support
Critical Insights AI extends your NexLog DX-Series recorder with advanced analytics and automated workflows that reduce manual workload, strengthen oversight, and support staff wellness. CI AI operates as a NexLogDX extension or a standalone recorder, depending on agency needs. This human-in-the-loop platform enhances, rather than replaces, the expertise of supervisors and telecommunicators.
Platform Highlights
Automated QA/QI using APCO/NENA-aligned or custom forms
Transcript-driven search and natural-language (“Hey Assistant”) commands
AI-generated summaries, timelines, and incident insights
Stress-exposure monitoring and wellness dashboards
Real-time alerts for keywords, translations, and anomalies
Public safety recording systems streamline high-volume workloads across PSAPs, police, fire, and EMS. AI-supported search, transcription, and QA reduce review time and help teams close investigations faster.
Automated QA and transcription
Contextual search and AI summaries
Browser-based access for rapid replay
Over 100 integrations for CAD, radio, telephony, and NG911 systems
Public safety work is demanding.CI AI supports supervisors with analytics that identify potential stress exposure and reduce manual tasks that contribute to burnout.
Stress-exposure monitoring
Positive performance recognition tools
Automation of repetitive tasks
Coaching workflows tied to agency standards
Agencies rely on secure, accurate, and court-ready evidence. Eventide recording platforms safeguard evidentiary integrity through secure capture, encryption, and audit trails.
Continuous, tamper-evident recording
Incident reconstruction with synchronized audio and screens
Secure export packages for legal and oversight requirements
Immediate access during investigations and active incidents
With the transition to NG911 underway across Canada, PSAPs must adopt recording platforms capable of managing IP-based multimedia communications.
i3, SIPREC, and RTT support
Alignment with CRTC migration timelines
Canadian data sovereignty options
End-to-end compliance tools within NexLog DX and Critical Insights AI
PSAPs, 911 call centres, police, fire, EMS, mental health services, correctional facilities, and the military use our logging recorder solutions. These solutions ensure compliance with NG911, secure evidence handling, and rapid incident reconstruction.
Healthcare
Hospitals, medical centres, clinics, and mental health centres. Cartel’s logging recorder systems support compliance with PIPEDA, resolve disputes, and provide reliable audit trails.
Transportation
Transit authorities, airports, ports, and rail systems rely on Cartel’s logging recorder technology for operational continuity and incident review. Screen and voice recording strengthen safety oversight and reporting.
Additional Sectors
Utilities, energy, financial services, local, municipal, and federal governments, and campus safety and security. Our scalable voice and data capture systems support mission-critical operations across Canada’s most regulated industries.
Featured Articles
Why Police Departments Dispatched by PSAPs Should Record Their Own Communications
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Why Fire Departments Who Are Dispatched by PSAPs Record
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The Keeper of the Record
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How to Transcribe a Recording with AI and Eventide
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The Top Three Public Safety Trends for 2025
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A Seamless Transition to NG911 Call Recording in Canada
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Why Public Safety Agencies Choose Cartel
Eventide’s master distributor in Canada for over 25 years.
Offices in Vancouver and Toronto with coast-to-coast service and support.
Consultation, design, installation, commissioning, and ongoing lifecycle support.
Proven success in public safety, healthcare, transportation, utilities, and more.
100+ integrations ensure seamless deployment with existing infrastructure.
Solutions aligned with Canadian compliance and privacy standards
Dedicated Canadian service team with 24/7 availability.
Trusted Customer Support
Hardware and Software
Maintenance Programs
24/7 National Support
Based in Canada
Multiple Service Level Agreement
Levels To Choose From
Service Call Tracking System
Emergency Spare Parts Availability
Equip Your Agency with Trusted Public Safety Recording Systems
Capture, Record, and Archive All Calls, Screen Activity, and Metadata
Cartel Communication Systems delivers proven recording solutions tailored to the unique requirements of Canadian organizations. Whether you are modernizing a PSAP, enhancing compliance, or ensuring operational resilience, Cartel’s expertise and exclusive Eventide partnership provide the confidence you need.
