Service Level Agreements
You tell us how we can best help you. Our broad range of post-installation support services (telephone support, on-site repair, scheduled maintenance, and emergency call-out services) will ensure you receive the maximum benefit from your investment in your communication infrastructure. A Cartel Service Level Agreement will give you confidence that your system will keep working as hard as you do.
Before we sign off on the project, we will present you with the necessary documentation. That material will describe each system maintenance task, the frequency for performing it, the specific skill set required and estimated time to perform the task, and the tools, materials and equipment required to complete it. You will have the knowledge you need to maintain your new system.
Our products are designed to last. Over the course of years, however, the communication environment will continue to evolve. Cartel will keep in touch with you, checking in to make sure your communication system supports your objectives as you move forward into the future.